24/7 support. Zero extra hires.
I paid and finished my intake, but I can’t find where to book the video visit.
I’ll check your completed intake and the visit that’s still required, then find the right calendar for you.
Workflow preview based on real support requests.
OUR TEAM, FEATURED IN
Combinator
tech
A help article only gets you so far.
The customer still has work to do.
I forgot my apartment number. Can you add it before this order ships?
You can update your address in your account settings.
Visit the help centerStill waiting for a resolution.
Checks your systems. Works with your team.
Stays with the case until it’s resolved.
I’ll request the apartment number on this order’s shipping label as well as your profile. I’ll check the label with the pharmacy and confirm once it’s updated.
Ready for reviewAdapted from real support requests. Customer wording is paraphrased; actions remain subject to review.
Bring patients back to unfinished checkouts and help them finish their intake.
Book a demoI got halfway through signup yesterday. Do I have to start again?
You · Just nowNo, your answers are saved. Here’s where you left off.
Summer · Just nowSummer works in any tool, even without an API. It clicks through portals, enters data, uploads files and checks the result—just like a teammate.
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Working in your existing portalSummer follows the case across your help desk, care systems and billing tools, keeping the customer’s history with the work.
Read the context. Do the work.
Keep every system in step.
Pick up the conversation wherever it starts.
Intercom
Freshdesk
HubSpot
Zendesk
Slack
Help Scout
Salesforce
StripeGitHub
UPS
BAA available for every customer.
Treatment questions go to your care team, with the conversation attached.
We work with your team to connect the tools, test the workflow and review the results before you expand.
Choose the first workflow together. Give Summer access to the systems it needs for that work.
Your existing stackWork through selected cases with your team. Compare Summer’s findings with the original records.
Review the evidenceCheck exactly what Summer would change, who it would contact and what the customer needs next.
Your team approvesStart with the work you’ve reviewed. Add more workflows as your team sees the results.
Set your own paceTalk through your tools, team and first workflow with us.
Plan your first workflowYour team reviews proposed resolutions, including refunds, account changes and the messages that go with them. Each proposal includes the original evidence and exact actions. Approval applies to those saved actions.
Routine chat can handle greetings, clarifying questions, public prices and policies, and factual case updates. Complex requests go to investigation and team review. Your team can take over the conversation.
We connect the tools needed for your chosen workflows. Access follows company and operator permissions; provider credentials stay outside the agent’s workspace. We review access with your team during setup.
Yes. Authorized team members can edit saved instructions and knowledge, inspect prior versions and review the evidence behind a case. Original messages and action receipts remain in the case history.
Diagnosis, prescribing, treatment decisions and medication instructions stay with your clinical team. Summer can help locate the relevant record and prepare a handoff with the customer’s original question.
Yes. We start with your existing help desk and care systems. Summer can use APIs and work in browser-based portals. We confirm the access and workflow with your team during setup.
We scope timing around your first workflow, required access and review process. During the demo, we’ll agree on what to connect and what to test before launch.
We’ll discuss pricing for your operation during the demo. Bring your monthly support volume and a case you want Summer to handle.
We’ll show how Summer investigates it, prepares the next actions and tracks the work through completion.
Book a demo
Billing · Pharmacy · Portal work